Upstairs Downstairs Furniture and our partners make every effort to keep all items available to ship as soon as an order is received. If we are unable to fulfill your order in our normal shipping time because of current stock unavailability, we will update you on the current lead time. The longest lead time is 14-16 weeks. Please feel free to contact us regarding stock availability prior to ordering.
Upstairs Downstairs Furniture is based in California. Sales tax is charged to all purchases within California.
NATURAL VARIATIONS IN MATERIALS
Upstairs Downstairs Furniture supplies handmade products, made with solid woods and other natural materials. Customers must be aware that each item has its own unique characteristics and that the nature of the materials used in production will feature some inherent imperfections. Returns will not be accepted on the basis of natural wood features, slight irregularities in a weave or natural features in leather such as dimples and color variations. Upstairs Downstairs Furniture does carry out a quality check on every item prior to shipping.
CRACKING AND WARPING
It is possible that solid wood products will develop cracks and be subject to slight warping during and after transportation. Wood is an organic substance, and as such, is greatly influenced by its surroundings. More specifically, it is constantly trying to reach a state of equilibrium with the surrounding air.
All our products are made with either naturally aged or kiln dried lumber and as such are as stable as wood products can be expected to be. We cannot accept responsibility for any changes the products may undergo in their new locations.
If you have any concerns about a particular item please feel free to contact us prior to ordering.
5. PRODUCT REPRESENTATIONS
Images of all items presented on this website are done in the most accurate way with no enhancement or touch up. Upstairs Downstairs Furniture cannot be responsible for the appearance of our images on your computer screen or how they are reproduced from your printer, as colors will vary.
6. DISCONTINUED PRODUCTS
Occasionally manufacturers discontinue items and modify finishes without notification to us. We make every attempt to keep our product information up to date.
7. DISCLAIMER At the time of writing all information and imagery contained on this website is accurate based on our current product knowledge.
If any changes are made in the appearance or properties of the product by the manufacturer, without our prior knowledge, after you have placed an order, you will be notified before your order is shipped.
8. SITE CONTENT
All content of this website including images, text and graphics are the exclusive right of Upstairs Downstairs Furniture.